Shipping fees and delivery methods
Hong Kong Region (General Products)
· Free shipping on orders over HK$388
· Courier company: SF Express
· The actual delivery date depends on our stock(you can check the progress with our Facebook customer service after placingthe order)
· Generally, 1-3 days after delivery
· The SF waybill number can be viewed by loggingin to the order record in the account
· Please do not fill in a PO Box as the shippingaddress
Hong Kong Region (Frozen items)
Courier company: New HAVI Logistics (-18 degree frozendelivery)
Frozen food is only delivered to Hong Kong SAR area
Free shipping for frozen food orders over HK$450. If theorder is less than HK$450, a shipping fee of HK$45 will be charged.
Due to the need to use different transportation companies,all frozen foods cannot be shipped together with other general products, andthe amount of free shipping or shipping needs to be settled separately.Additional shipping charges apply, please note.
Macao
Free shipping on orders over HK$388
Courier company: SF Express or Hongkong Post (depending onthe product)
The actual delivery date depends on the stock (you can checkthe progress with Facebook customer service after placing the order)
Generally, 4-7 days after delivery
The SF waybill number can be viewed by logging in to theorder record in the account
Some products on this platform are only shipped to HongKong, please pay attention to the instructions in the product
Overseas orders
Shipping area:Malaysia/Singapore/US/Canada/UK/Australia/Germany/France
If customers from other regions are interested in placing anorder, please check through our Facebook customer service
Courier company: DHL Express (UK, USA, Canada or otherEuropean regions) or DPEX Worldwide (Singapore, Malaysia, Australia and NewZealand)
After selecting the region and shipping method at checkoutin the shopping cart, the shipping fee will be automatically calculated basedon the selected region and the weight of the item
The shipping cost of each overseas region will be adjustedaccording to the monthly fuel surcharge of the transportation company, pleasepay attention
All customs duties are collected by the local customs andare the responsibility of the recipient
According to the regulations of the transportation company, eachoverseas order can contain up to 4 pieces of electronic products. If youneed to buy more than 4 pieces of electronic products, you must buy themseparately. Otherwise, the company will need to charge additional shippingcosts, please pay attention.
The additional cost incurred during the purchase will bedetermined according to different products and quantities. If necessary, pleaseinquire through our Facebook customer service
Shipping Handling Terms and Conditions:
For the terms and conditions of SF Express in Hong Kong andMacau, please refer to the SF Express website.
If the customer chooses the "HOT" EF Locker andfails to pick up the package within the first 24 hours after the SMS is sent,the Smart Locker Company will charge a service fee of HK$10 for "SF Retention Service " every24 hours thereafter. Fees will be accrued every 24 hours, and if the overtimeis less than 24 hours, it will be counted as 24 hours.
Each order can onlybe shipped to one address. To ship items to different addresses, please placeseparate orders for different addresses.
The delivery service will be delayed when a gale signal ishoisted, a red or black rainstorm warning is in effect, or in weatherconditions that we judge to be unsafe for delivery.
Generally, it will be processed and shipped within 4-5working days after the payment is confirmed. It depends on the inventory. Thedelivery time is office hours (Monday to Friday, 10:00 am to 5:00 pm), publicholidays except.
Tracking / Change of Address
• After the order is confirmed, if you need to change theaddress, please arrange it through our Facebook customer service as soon aspossible. If there is any additional cost, the customer must pay by himself.
• If the customer fails to receive the package due topersonal reasons, please contact the courier company to make arrangements. Ifthe shipment fails to be delivered repeatedly, your order may be cancelled andthe company may not issue a refund.
Liability and Terms
• We will deliver the products you ordered through our staffor third-party suppliers to the delivery address you provide. When the productis delivered to the delivery address you have provided, you must receive theproduct yourself (unless you have specifically instructed us to leave thedelivery item outside the door or at the lobby management office (you will beresponsible for such delivery) assume the risk of loss of the delivered productunder any circumstances). If for any reason you are unable to receive theproduct, we reserve the right to charge you an additional fee or to cancel yourorder with or without a refund.
• If you find that the product is damaged or deterioratedafter receiving the local order, please take a photo and send it to ourFacebook customer service. Our staff will follow up the investigation. If wefind that there is a problem with us, we can provide replacement or refundarrangements.
• Customers who place overseas orders shall bear the risk ofproduct delivery. If there is any problem after receiving the package, pleasecheck through Facebook customer service as soon as possible
